Courtyard by Marriott London Heathrow Airport

Dear Courtyard by Marriot Heathrow Team / Booking.com, We recently stayed for 2 nights, booking 4 rooms for 7 guests, and unfortunately faced a few issues that we’d like to bring to your attention: 1. Despite prior confirmation via Booking.com for all rooms on the same floor, we were given rooms on separate floors at check-in without any consideration of our request. 2. We paid £154 in cash for breakfast for all 7 guests, but on 13th morning, breakfast was denied for one room (311). The restaurant staff was uncooperative, and only after involving the manager was the matter resolved. The reception later admitted it was their mistake in record-keeping. 3. On 13th, we confirmed luggage storage for our departure on 14th. However, on 14th, we were told the storage was full. With no alternative offered, we were forced to pay £45 for late checkout, despite having booked 4 rooms. This was highly disappointing and felt inconsiderate. As a Marriott property, we expected a smoother and more guest-focused experience. We hope you’ll look into these issues seriously. Best regards, Gurbinder Singh Email : [email protected] +91 9910899341

Oh my goodness in all the hotels I have stayed in I have I have never came across a hotel where every single one of the staff we interacted with were soo professional and friendly! We booked this hotel as there was issues with our flight to Derry so we needed a bed as we had travelled from Australia so with all the hassle at the airport we were simply exhausted. The lads up in the Skybar were so nice and the food was so tasty, well presented and reasonably priced! The other restaurant up on 6th floor is an Indian and the menu looked really good. Selection at breakfast buffet was really good and it was included in our room rate. Our room had massive double bed and great big shower with lovely toileteries. Ironing board and iron in wardrobe. Also had safe and a wee fridge too. Buses outside hotel run to Houslow so be handy for central London to get tube from there. A taxi from airport cost about £20. Buses do run from hotel to airport but didnt suit our times. And the bonus of our stay was check out time was 12midday!

Very helpful staff. Had an issue with the key pad for lights, this was remedied immediately with apologies. Super breakfast, every option and all fresh and good quality. Evening 'do' oin PK Restaurant top class Indian food. The whole top floor bars etc with sparkling balcony overlooking Heathrow airport provided an amazing nighttime skyline view. Shower/bathroom very clean, and very hot water.

Very convenient for the airport, a very good budget freindly place to stay before an early morning flight, or after arriving on a late flight. Facilities are what you would expect for such a place, enough for a short stay. There is a small amount of on-site parking.

Taxi dropped me off at the Marriott and I had to walk the extra 5 mins to Courtyard Marriott. Thankfully the staff at the Couryard were very helpful. I liked the view and the food at the restaurant on the top floor of the building. As I had to catch an early flight I was also glad that breakfast was served from 6 am.